Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Quick Navigation
1. Information We Collect
Personal Information
- Name, email address, and contact information
- Educational institution details and role
- Usage data and platform interactions
Technical Information
- IP addresses and device information
- Browser type and operating system
- Cookies and similar tracking technologies
2. How We Use Your Information
Service Delivery
- Provide and maintain our EdTech solutions
- Process transactions and manage accounts
- Offer customer support and technical assistance
Communication
- Send important service updates and notifications
- Respond to inquiries and support requests
- Provide educational content and resources
Improvement
- Analyze usage patterns to enhance our services
- Develop new features and functionality
- Conduct research and analytics
Legal Compliance
- Comply with applicable laws and regulations
- Protect against fraud and security threats
- Enforce our terms of service
3. Information Sharing and Disclosure
Important Notice
We do not sell, trade, or rent your personal information to third parties for commercial purposes.
We may share your information only in the following limited circumstances:
Service Providers
With trusted third-party vendors who help us operate our platform, such as hosting providers, payment processors, and analytics services.
Legal Requirements
When required by law, court order, or government regulation, or to protect our legal rights and the safety of our users.
Business Transfers
In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections in place.
Consent
With your explicit consent or at your direction for specific purposes you have authorized.
4. Data Security
Security Commitment
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encrypted data storage
- Regular security audits and testing
- Secure development practices
Administrative Controls
- Access controls and authentication
- Employee background checks
- Privacy training for staff
- Incident response procedures
5. Your Privacy Rights
You have certain rights regarding your personal information. Depending on your location, these may include:
Access
Request copies of your personal information
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal data
Portability
Receive your data in a portable format
Restriction
Limit how we process your information
Objection
Object to certain processing activities
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.
6. Refund Policy
Money-Back Guarantee
We offer a 7-day refund policy for all our services. If you're not satisfied with our EdTech solutions, you can request a full refund within 7 days of your purchase.
Refund Eligibility
- Request must be made within 7 days of purchase
- Service must not have been extensively used
- No custom development work completed
- Valid reason for dissatisfaction provided
Refund Process
Contact Support
Email us at support@lernezy.com with your refund request
Review Process
We'll review your request within 24-48 hours
Refund Processing
Approved refunds processed within 5-7 business days
Important Notes
- • Refunds are processed to the original payment method
- • Processing fees may apply for certain payment methods
- • Custom development projects may have different refund terms
- • Refund requests are evaluated on a case-by-case basis
7. Contact Us
Get in Touch
If you have questions about this Privacy Policy or want to exercise your privacy rights, we're here to help.
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